Last updated: May 2026

EQ STAY respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how EQ STAY collects, uses, stores, and protects your personal data when you visit our website, submit an inquiry, request a booking, communicate with us, or use our hospitality-related services.

By using this website or interacting with EQ STAY, you agree to the practices described in this Privacy Policy.

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WHO WE ARE

EQ STAY is a hospitality brand based in Tulum, Mexico, offering premium short-term accommodations, direct booking services, guest support, and curated hospitality-related experiences.

For the purposes of this Privacy Policy, “EQ STAY,” “we,” “our,” or “us” refers to the operator of this website and related guest services.

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INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, as well as certain information collected automatically through website technologies.

Information you provide directly

This may include:

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Information collected automatically

When you visit our website, we may automatically collect:

This information may be collected through cookies, analytics tools, and similar technologies.

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HOW WE USE YOUR INFORMATION

We use personal data for legitimate hospitality and operational purposes, including:

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PAYMENT PROCESSING

EQ STAY does not directly store full payment card details.

Payments may be processed through secure third-party payment providers, including:

These providers process payment information under their own privacy and security policies.

We recommend reviewing their respective privacy notices before completing payment.

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COMMUNICATION CHANNELS

If you contact EQ STAY through:

we may store communication records for:

Please note that third-party messaging platforms such as WhatsApp operate under their own privacy policies.

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THIRD-PARTY SERVICES

As part of guest hospitality support, EQ STAY may coordinate or recommend third-party services, including:

Where guest information must be shared to complete requested services, only relevant information will be shared as reasonably necessary.

Third-party providers operate independently and maintain their own privacy practices.

EQ STAY is not responsible for the privacy policies of third-party service providers.

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COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and support advertising performance.

These technologies may include:

Third-party tools may include:

These tools may collect information about browsing behavior and interactions with our website.

You may manage cookie preferences through your browser settings where applicable.

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ADVERTISING & REMARKETING

EQ STAY may use advertising technologies to:

This may include remarketing through third-party advertising platforms.

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INTERNATIONAL DATA PROCESSING

EQ STAY serves international guests.

As a result, your information may be processed, transferred, or accessed across jurisdictions, including outside your country of residence.

By interacting with EQ STAY, you acknowledge that data protection laws in other jurisdictions may differ from those in your own country.

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DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Retention periods may vary depending on the nature of the information.

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YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

To exercise these rights, contact us using the details below.

We may require identity verification before processing certain requests.

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DATA SECURITY

EQ STAY takes reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission or storage system can be guaranteed as completely secure.

Users transmit information at their own risk.

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CHILDREN

EQ STAY services are not directed toward children under 18.

We do not knowingly collect personal information from minors without appropriate legal basis.

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THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

EQ STAY is not responsible for the privacy practices of external websites.

Users should review third-party privacy policies independently.

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CHANGES TO THIS PRIVACY POLICY

EQ STAY may update this Privacy Policy from time to time.

Changes will become effective when published on this page.

Continued use of our services after updates constitutes acceptance of the revised policy.

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CONTACT US

For privacy-related inquiries, requests, or concerns, contact:

EQ STAY Tulum, Quintana Roo, Mexico